SAAS Profile
inContact, Inc (SAAS) is a provider of cloud contact center software and contact center optimization tools. The company's solutions include a range of cloud-based software applications, including call routing, workforce optimization, and analytics.
Founded in 1997 and based in Sandy, Utah, inContact's mission is to help organizations improve their customer service operations through more efficient and effective use of technology. The company has a diverse customer base that includes healthcare providers, financial services firms, government agencies, and more.
One of inContact's key differentiators is its focus on scalability and flexibility. The company's cloud-based solutions can be easily customized to meet the specific needs of different organizations, and can be deployed quickly and easily. This has helped inContact win a number of high-profile clients, including American Express, IBM, and 1-800-Flowers.com.
inContact has also made a number of strategic acquisitions in recent years, including CallCopy, which brought workforce optimization and analytics tools to the company's portfolio, and Uptivity, which added more sophisticated call center management capabilities.
Despite facing intense competition from a number of larger players in the cloud contact center space, such as Amazon Web Services and Cisco, inContact has continued to grow its business and expand its customer base. The company reported revenue of $262.5 million in 2020, up from $239.7 million in 2019, and has maintained a steady growth trajectory over the past several years.
Overall, inContact is well-positioned to continue to capture market share in the growing cloud contact center software space, driven by its focus on scalability, flexibility, and customer service excellence.
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